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Why I’m the Right Trainer for Your Organization

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My journey in sales and customer relations began when I was just 12 years old. While most kids were focused on school, I was already immersed in the world of business—working in my family's wholesale grocery store in Alexandria. I wasn’t just helping out; I was negotiating with suppliers, selling to small retailers, managing relationships, and learning the real-life dynamics of commerce. These early experiences shaped my understanding of customer behavior, communication, and trust building. Later, I pursued a degree in Education at Alexandria University. While studying, I never left the world of sales. Instead, I merged both worlds—bringing together my practical experience in sales and customer service with academic knowledge about how people learn, grow, and improve. This unique combination is what laid the foundation for my journey as a trainer. I began working as a freelance trainer, designing and delivering training programs in areas like sales, customer service, persuasion,...
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Enhancing Hotel Staff Skills to Elevate Guest Experience and Boost Sales

  This course is designed to enhance the skills of hotel staff, focusing on improving customer service, sales techniques, handling guests from diverse cultural backgrounds, and solving hospitality-related challenges. The training aims to help hotels optimize guest satisfaction and increase revenue through professional strategies such as Upselling & Cross-selling. Ideal for hospitality professionals seeking to excel in their field and deliver exceptional guest experiences. This course is designed to enhance the skills of hotel staff, focusing on improving customer service, sales techniques, handling guests from diverse cultural backgrounds, and solving hospitality-related challenges. The training aims to help hotels optimize guest satisfaction and increase revenue through professional strategies such as Upselling & Cross-selling. Ideal for hospitality professionals seeking to excel in their field and deliver exceptional guest experiences. Skills: Customer Service · Sales ...
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The art of persuasion for work and everyday life

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I’m happy to share this The art of persuasion for wok and everyday life project I worked on. Check it out here:  https://www.udemy.com/course/artofpersuasion now available on Udemy on both English and Spanish and soon in more language
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The art of persuasion for work and everyday life

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  https://hotmart.com/en/marketplace/products/the-art-of-persuasion-for-work-and-everyday-life/A98081915U 
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Useful skills for bankers

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  📖 Expanded Course Modules: 1️ ⃣ Fundamentals of Customer Service in Banking 🔹 The Concept and Importance of Customer Service in Banking Customer service is not just an interaction; it is an experience that builds customer loyalty and increases trust in the bank. 80% of customers prefer to deal with a specific bank based on service quality (Source: Forbes). 🔹 The Difference Between Standard and Exceptional Service Standard Service: Providing information and products without personalizing the customer experience. Exceptional Service: Creating a comprehensive experience based on understanding the customer's needs and offering proactive solutions. Example: If a customer requests a credit card, standard service provides general information, whereas exceptional service helps the customer choose the best card based on their spending habits. 🔹 Effective Communication Skills with Customers Using body language to e...
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دورة في مهارات الاقناع في العمل و الحياة اليوميه

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 https://www.udemy.com/course/artofpersuasion/?referralCode=D8112758CCC905621D1E
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The evolution of the human mind and life shocks from my point of view part 1

The human mind is the greatest phenomenon that must be continuously studied more than anything else. When talking about the mind and intellectual development, there are some things I want to share in this article or my own theory. Human beings begin to form consciousness and thought at the age of about six. In this stage, which is childhood and lasts from about six to twelve years old, the child sees only two colors: white for boys because it is the color of good that always prevails in superhero movies he watches, and pink for girls, which is the color of dresses and princesses in children's movies.  Here, the person's life is truly rosy, and childhood is probably the happiest stage in your life because you don't bear the consequences of any decision and don't make decisions at all.  For example, the parent pays the school fees or sends them with the child in an envelope, and the school asks the child or the parents for school supplies, which the parents buy for their ...
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