welcome to my mind

My journey in sales and customer relations began when I was just 12 years old. While most kids were focused on school, I was already immersed in the world of business—working in my family's wholesale grocery store in Alexandria. I wasn’t just helping out; I was negotiating with suppliers, selling to small retailers, managing relationships, and learning the real-life dynamics of commerce. These early experiences shaped my understanding of customer behavior, communication, and trust building. Later, I pursued a degree in Education at Alexandria University. While studying, I never left the world of sales. Instead, I merged both worlds—bringing together my practical experience in sales and customer service with academic knowledge about how people learn, grow, and improve. This unique combination is what laid the foundation for my journey as a trainer. I began working as a freelance trainer, designing and delivering training programs in areas like sales, customer service, persuasion,...

  This course is designed to enhance the skills of hotel staff, focusing on improving customer service, sales techniques, handling guests from diverse cultural backgrounds, and solving hospitality-related challenges. The training aims to help hotels optimize guest satisfaction and increase revenue through professional strategies such as Upselling & Cross-selling. Ideal for hospitality professionals seeking to excel in their field and deliver exceptional guest experiences. This course is designed to enhance the skills of hotel staff, focusing on improving customer service, sales techniques, handling guests from diverse cultural backgrounds, and solving hospitality-related challenges. The training aims to help hotels optimize guest satisfaction and increase revenue through professional strategies such as Upselling & Cross-selling. Ideal for hospitality professionals seeking to excel in their field and deliver exceptional guest experiences. Skills: Customer Service · Sales ...