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  📖 Expanded Course Modules: 1️ ⃣ Fundamentals of Customer Service in Banking 🔹 The Concept and Importance of Customer Service in Banking Customer service is not just an interaction; it is an experience that builds customer loyalty and increases trust in the bank. 80% of customers prefer to deal with a specific bank based on service quality (Source: Forbes). 🔹 The Difference Between Standard and Exceptional Service Standard Service: Providing information and products without personalizing the customer experience. Exceptional Service: Creating a comprehensive experience based on understanding the customer's needs and offering proactive solutions. Example: If a customer requests a credit card, standard service provides general information, whereas exceptional service helps the customer choose the best card based on their spending habits. 🔹 Effective Communication Skills with Customers Using body language to e...

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